Support

  • Access the Remote Application Server from MacOS

    Accessing the Remote Application Server from Max OS X Using the Microsoft Remote Desktop Client

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  • Access the Remote Application Server from Windows 10

    Accessing the Remote Application Server from Win 10 Using the Microsoft Remote Desktop Client

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  • Access the Remote Application Server from Windows 8.1

    Using Windows Remote Desktop application

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  • King's Secure Storage (KSS)

    Use King's Secure Storage (KSS) to access your files from anywhere

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  • Adding a Participant to your OWL Course site

    How to add a participant to your OWL course site.

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  • Adding a Participant to your OWL Project site

    How to add a participant to your Project site.

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  • Adding Links to myKing's

    These instructions will show you how to use MyKing's to keep track of all your important web links

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  • Approve or Delete Spam Email in Sophos

    Instructions on how to approve or delete messages that have been blocked by Sophos

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  • Configuring "Send As" in Outlook 2010

    This document will help you configure "Send As" in Outlook 2010

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  • Creating Signature Files in Outlook 2010-2013

    This document will help you create and add an email message signature in Outlook 2010-2013

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  • Creating Vacation Message in Outlook Web App 2010

    Instructions for setting up automatic Out-of-Office (vacation) replies in Outlook Web App 2010

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  • Downloading Files from OneDrive - Students

    This guide will walk you through logging into and downloading files from your OneDrive.

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  • Faculty Western Email

    How faculty can access their Western email and Western email support.

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  • Finding Your MAC Address

    Details on how to find your Media Access Control (MAC) address on Windows, Apple, X-box and PS3.

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  • IMS Support Request

    Booking for Media Services support and/or set up

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  • ITS Work Request

    Submit an ITS support request for assistance with your PC or ITS services.

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  • Network Drive on the Remote Application Server

    Saving Files on Lab Computers or the Remote Server

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  • Opt out of Western's SpamTrap

    Details on how to opt of the Western's SpamTrap service

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  • Remote Application Server Access

    How to access the Remote Application Server (Scotty).

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  • Remote Application Server Network Drive

    Instruction on how to save files on the Remote Application Server (Scotty).

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  • Reset Western Password

    How to reset your Western password

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  • Reznet Support

    Technical support for students in King's residence accessing the Reznet network

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  • ROAMS - Configuration and Setup

    ROAMS Remote Access

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  • ROAMS - QuickStart Guide (Windows)

    This guide will walk you through the steps to connect to your King's computer remotely from home.

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  • Signature Files in Outlook 2010-2013

    This document will help you create and add an email message signature in Outlook 2010-2013

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  • Using the ITS Work Request Database

    Follow these instructions to submit a ticket to the ITS Work Request Database. Go

  • Vacation Message in Outlook Web App 2010

    Set up Out-of-Office (vacation) replies in Outlook Web App 2010

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  • Western Identity Manager

    If you are having difficulties logging into some services at King’s and Western (such as the wireless network) you may need to subscribe to Western’s Identity Manager.

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  • WRDB Infographic

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