Support

  • King's Secure Storage (KSS)

    Use King's Secure Storage (KSS) to access your files from anywhere

    Go

  • Adding a Participant to your OWL Course site

    How to add a participant to your OWL course site.

    Go

  • Adding a Participant to your OWL Project site

    How to add a participant to your Project site.

    Go

  • Approve or Delete Spam Email in Sophos

    Instructions on how to approve or delete messages that have been blocked by Sophos

    Go

  • Configuring "Send As" in Outlook

    This document will help you configure "Send As" in Outlook.

    Go

  • Contingency Remote Desktop Access

    Emergency guide for connecting to your office workstation

    Go

  • Downloading Files from OneDrive - Students

    This guide will walk you through logging into and downloading files from your OneDrive.

    Go

  • IMS Support Request

    Booking for Media Services support and/or set up

    Go

  • ITS Work Request

    Submit an ITS support request for assistance with your PC or ITS services.

    Go

  • King's Administered Microsoft Teams

    Go

  • MaxUC Installation and User Guide

    Go

  • MaxUC Voicemail

    How to Access King's MaX UC Voicemail

    Go

  • MaXUC Voicemail Setup

    The will guide you through the steps of setting up a personal greeting for your MaX UC voicemail. Go

  • Moving Online Project Resources

    Instructional videos and resources covering features, tips and instructions on working with OWL and moving courses online.

    Go

  • OWL Support

    Support for Western's OWL Learning Management System Go

  • Remote Application Server Access

    How to access the Remote Application Server (Scotty).

    Go

  • Remote Application Server Network Drive

    Instruction on how to save files on the Remote Application Server (Scotty).

    Go

  • Reset Western Password

    How to reset your Western password

    Go

  • Reznet Support

    Technical support for students in King's residence accessing the Reznet network

    Go

  • ROAMS

    Go

  • ROAMS Faculty

    Go

  • ROAMS Staff

    Go

  • Sharing a link in KSS

    This guide will assist you with sharing a link to files you specify in King's Secure Storage (KSS).

    Go

  • Signature Files in Outlook 2010-2013

    This document will help you create and add an email message signature in Outlook 2010-2013

    Go

  • Using the ITS Work Request Database

    Follow these instructions to submit a ticket to the ITS Work Request Database.

    Go

  • Vacation Message in Outlook Web App 2010

    Set up Out-of-Office (vacation) replies in Outlook Web App 2010

    Go

  • Western Zoom Account

    How to log into your Western Zoom account using Single Sign On (SSO) Go

  • Work Request Database

    A how-to inforgraphic for utilizing the ITS Work Request Database (WRDB)

    Go

  • Zoom

    Instructions for faculty and staff on how to use Zoom

    Go