Support

  • Access the Remote Application Server from MacOS

    Accessing the Remote Application Server from Max OS X Using the Microsoft Remote Desktop Client

    Go

  • Access the Remote Application Server from Windows 10

    Accessing the Remote Application Server from Win 10 Using the Microsoft Remote Desktop Client

    Go

  • Access the Remote Application Server from Windows 8.1

    Using Windows Remote Desktop application

    Go

  • King's Secure Storage (KSS)

    Use King's Secure Storage (KSS) to access your files from anywhere

    Go

  • Adding a Participant to your OWL Course site

    How to add a participant to your OWL course site.

    Go

  • Adding a Participant to your OWL Project site

    How to add a participant to your Project site.

    Go

  • Adding Links to myKing's

    These instructions will show you how to use MyKing's to keep track of all your important web links

    Go

  • Approve or Delete Spam Email in Sophos

    Instructions on how to approve or delete messages that have been blocked by Sophos

    Go

  • Configuring "Send As" in Outlook 2010

    This document will help you configure "Send As" in Outlook 2010

    Go

  • Creating Signature Files in Outlook 2010-2013

    This document will help you create and add an email message signature in Outlook 2010-2013

    Go

  • Creating Vacation Message in Outlook Web App 2010

    Instructions for setting up automatic Out-of-Office (vacation) replies in Outlook Web App 2010

    Go

  • Downloading Files from OneDrive - Students

    This guide will walk you through logging into and downloading files from your OneDrive.

    Go

  • Faculty Western Email

    How faculty can access their Western email and Western email support.

    Go

  • Finding Your MAC Address

    Details on how to find your Media Access Control (MAC) address on Windows, Apple, X-box and PS3.

    Go

  • IMS Support Request

    Booking for Media Services support and/or set up

    Go

  • ITS Work Request

    Submit an ITS support request for assistance with your PC or ITS services.

    Go

  • Network Drive on the Remote Application Server

    Saving Files on Lab Computers or the Remote Server

    Go

  • Opt out of Western's SpamTrap

    Details on how to opt of the Western's SpamTrap service

    Go

  • Remote Application Server Access

    How to access the Remote Application Server (Scotty).

    Go

  • Remote Application Server Network Drive

    Instruction on how to save files on the Remote Application Server (Scotty).

    Go

  • Reset Western Password

    How to reset your Western password

    Go

  • Reznet Support

    Technical support for students in King's residence accessing the Reznet network

    Go

  • ROAMS - Configuration and Setup

    ROAMS Remote Access

    Go

  • ROAMS - QuickStart Guide (Windows)

    This guide will walk you through the steps to connect to your King's computer remotely from home.

    Go

  • Sharing a link in KSS

    This guide will assist you with sharing a link to files you specify in King's Secure Storage (KSS).

    Go

  • Signature Files in Outlook 2010-2013

    This document will help you create and add an email message signature in Outlook 2010-2013

    Go

  • Using the ITS Work Request Database

    Follow these instructions to submit a ticket to the ITS Work Request Database. Go

  • Vacation Message in Outlook Web App 2010

    Set up Out-of-Office (vacation) replies in Outlook Web App 2010

    Go

  • Western Identity Manager

    If you are having difficulties logging into some services at King’s and Western (such as the wireless network) you may need to subscribe to Western’s Identity Manager.

    Go

  • WRDB Infographic

    Go