Support

  • King's Secure Storage (KSS)

    Use King's Secure Storage (KSS) to access your files from anywhere

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  • Adding a Participant to your OWL Course site

    How to add a participant to your OWL course site.

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  • Adding a Participant to your OWL Project site

    How to add a participant to your Project site.

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  • Adding a Shared Calendar in Outlook

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  • Approve or Delete Spam Email in Sophos

    Instructions on how to approve or delete messages that have been blocked by Sophos

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  • Calendar Permissions in Kingsmail.ca

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  • Configuring "Send As" in Outlook

    This document will help you configure "Send As" in Outlook.

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  • Downloading Files from OneDrive - Students

    This guide will walk you through logging into and downloading files from your OneDrive.

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  • Gateway-Enabled Remote Desktop Access

    Emergency guide for connecting to your office workstation

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  • IMS Support Request

    Booking for Media Services support and/or set up

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  • ITS Work Request

    Submit an ITS support request for assistance with your PC or ITS services.

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  • King's Administered Microsoft Teams

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  • MaX UC FAQ

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  • MaX UC Installation & Login

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  • MaX UC Voicemail

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  • Moving Online Project Resources

    Instructional videos and resources covering features, tips and instructions on working with OWL and moving courses online.

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  • Multi-factor Authentication (MFA)

    Multi-Factor Authentication (MFA) is an authentication method in which a user is granted access only after successfully presenting two or more pieces of evidence to prove their identity. Go

  • New Employee Setup

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  • OWL Support

    Support for Western's OWL Learning Management System Go

  • Papercut Mobility Print

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  • Papercut Print Deploy

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  • Papercut Printing Overview

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  • Papercut Web Print

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  • Remote Application Server Access

    How to access the Remote Application Server (Scotty).

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  • Remote Application Server Network Drive

    Instruction on how to save files on the Remote Application Server (Scotty).

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  • Reset Western Password

    How to reset your Western password

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  • Reznet Support

    Technical support for students in King's residence accessing the Reznet network

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  • ROAMS

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  • ROAMS Faculty

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  • ROAMS Staff

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  • Setting Up Your King's Teams Account

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  • Sharing a link in KSS

    This guide will assist you with sharing a link to files you specify in King's Secure Storage (KSS).

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  • Signature Files in Outlook 2010-2013

    This document will help you create and add an email message signature in Outlook 2010-2013

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  • Using the ITS Work Request Database

    Follow these instructions to submit a ticket to the ITS Work Request Database.

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  • Vacation Message in Outlook Web App 2010

    Set up Out-of-Office (vacation) replies in Outlook Web App 2010

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  • Western Zoom Account

    How to log into your Western Zoom account using Single Sign On (SSO) Go

  • Work Request Database

    A how-to inforgraphic for utilizing the ITS Work Request Database (WRDB)

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  • Zoom

    Instructions for faculty and staff on how to use Zoom

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