Help Desk Support
Our ITS Help Desk is available to help. You can find us here: https://www.kings.uwo.ca/its/services/help-desk/
You can pick up your student card at the ITS Help Desk, room W045 in Wemple Hall.
New Student? Upload your photo here: https://mykings.ca/snapshot/app/#/
Lost your card? Follow these instructions:
Wifi across campus is called uwosecure-v2. Wifi in residence is called Connect-IT. Both use your UWO username and password.
For uwosecure-v2 wifi follow this: https://wts.uwo.ca/hdi/wireless.html
For residence Connect-IT wifi, follow the same procedures.
Password, Email, and Duo mfa
Your email is structured as firstname.lastname@example.org. You can log into most services using only your username. Some services will require your whole email@example.com email. You may need to try both!
Need to change your password? https://www.kings.uwo.ca/its/support/reset-western-password/
Log into your student email here: https://myoffice.uwo.ca/
You must set up Duo MFA to access your email. Instructions are here: https://mfa.uwo.ca/steps_to_setup_mfa.html
Wireless printers will not work in residence. You must connect to your personal printer via a USB cable. Alternatively, try our Papercut Printing to print anywhere on campus!
Instructions on printing to any large Toshiba printer on campus: https://www.kings.uwo.ca/its/support/papercut-printing-overview/
Residence: Game Consoles / Alexa / google home
Devices can only connect to wifi if they are able to enter a username and password. Home assistants, smart lights, game consoles and wireless printers usually do not meet this requirement and will not work on wifi.
If you have a device that has a wired ethernet port and you wish to plug it in for network access, please submit a ticket to ITS (see HELP DESK SUPPORT info on this page).
As part of the ticket, include:
- UWO Email
- Physical / MAC / Wired Address of your device.
To find the MAC address of a computer: https://connect-it.uwo.ca/find_macaddress.cfm
To find the MAC address of a game console: https://connect-it.uwo.ca/gaming.cfm#consolemacadd
You have an official Western Zoom account which you can log into using the Single Sign On (SSO) "westernuniversity".
Full instructions to log into your UWO Zoom account are here: https://www.kings.uwo.ca/its/support/western-zoom-account/