Please follow the steps below to ensure that you receive both audio and visual notifications for important channels in Microsoft Teams.
Select your device type to learn how to set up your notifications:
In Microsoft Teams, click Settings and More(three dots in the top right).
Select Settings → Notifications and activity.
Under Sound, ensure Play sound for notifications is turned ON.
For a specific channel of high importance:
Right-click the channel name → Channel notifications.
Set All new posts to Banner and feed.
Ensure Include all replies is checked if you want alerts for all messages.
Open the Microsoft Teams app on your mobile device.
Tap your profile picture in the top left corner.
Go to Notifications.
Under Notify me on mobile for > Custom, ensure alerts are enabled for:
@mentions
Channel Replies
Likes and Reactions (optional) (You can toggle the notifications here On and Off based on your need and/or preference, these apply to all the chats and channels on your phone's Teams App.)
Scroll to Set Channel notifications:
Find the specific channel → Set Notify me for new posts to ON.
Check Block Notifications:
Toggle off "Block when active on desktop" to receive notifications on your phone while you are active on your desktop.
Make sure your phone is not on silent and Teams has permission to play notification sounds in device settings.