Dr. Jeff Preston, Associate Professor of Disability Studies, was quoted in several media outlets after London City Council's Civic Work Committee passed a motion asking the London Transit Commission (LTC) to review its own grading criteria. The motion comes after London city council rejected the LTC's 2022 annual report in July. 

Dr. Preston says the good grades in the LTC's annual report don't align with the problems users are experiencing. He adds the volume of emails and phone calls he received over the summer from riders reporting service failures is troubling. One of the challenges Dr. Preston brought up was LTC's specialized service not accepting Smart Cards. He adds that many of the challenges with London's paratransit existed before the COVID-19 pandemic. 

Media coverage:

Global News: Committee calls for review of London paratransit services following 2022 ‘satisfactory’ grading

CBC News: After self-grading backfires, councillors ask for more from London Transit