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Will Western’s Sport and Recreation Centre be open and if so what measures will be put in place? tag: Campus

Outdoor fields and TD Stadium will reopen to student groups (by bookings only) on Tuesday, August 4, 2020. The Western Student Recreation Centre (WSRC) will reopen to students only, on Monday, September 7. Thompson Recreation Athletic Centre (TRAC) will reopen for students on Monday, September 7 and external rentals later in September. 

For full details, please visit https://www.uwo.ca/campusrec/news/2020/ReOpening.html

Can King's help me with my required self-isolation when I arrive in Canada? tag: Residence

King's has made arrangements for residence and non-resident students to have access to a transportation and self-isolation service through Maple Assist. Residents can also make their own self-isolation plan, with certain requirements for authorization to move into residence. More information can be found here.

I have questions about enrolment. Is there someone I could speak with? tag: Courses

For returning students, please use our LIVE Chat found on the main page of the King's website - kings.uwo.ca

For new students, if you have not registered for classes, please go to the Summer Academic Orientation scheduler to book an appointment - http://kings.uwo.ca/sao/. If you have additional questions after your appointment, please call 519-433-3491 or 1800 265-4406 extensions 4307, 4310, 4312.

Can I get writing help for my summer courses? tag: Courses

The Write Place is offering writing support for summer courses over Zoom and email. Go to the Write Place website at https://www.kings.uwo.ca/current-students/academic-resources/the-write-place/ to book an appointment or send an email to thewriteplace@kings.uwo.ca.

Can I purchase a parking pass? tag: Campus

Parking passes are now available to purchase online.

Due to space constraints, the number of parking spaces at King’s is limited. Parking on the streets adjacent to King’s is also limited and parking restrictions are strictly enforced. You can purchase a year-long pass or daily parking options.

  • Pay-per-use parking at King’s costs $8.00 per entry in lots P1, P2, and P3.
  • Pay-per-use parking at King's costs $5.00 in lot P7/8 (New Lot at Huron and Colborne behind Merrymount)
  • Pay-per-use parking is in operation Monday to Friday 7:00 a.m. to 9:30 p.m.

Read more about parking passes at https://www.kings.uwo.ca/current-students/money-matters/parking-transportation/parking-services/


Where can I find when my exam has been scheduled? tag: Courses

The Summer Exam Schedule is now available. Please consult your instructor for information regarding exam format delivery. You can see the full summer schedule at https://www.kings.uwo.ca/current-students/courses-enrolment/exams-and-tests/schedule/.

Will there be shuttle bus services for returning students? tag: Campus

Yes. There will be Shuttle Service starting in September. The details are being worked out. Please continue to check https://www.kings.uwo.ca/bus-schedule/ for updates.

What are the plans for Fall 2020 classes? tag: Courses

We have decided to move ahead with a blended approach of online and in-person methods, with physical distancing. This decision is being made with the safety of our students, faculty and staff as our primary concern. The King's definition of blended learning is a mix of both remote and in-person teaching as conditions permit (live lectures with set times for face-to-face classes, some recorded lectures, posting written documents, podcasts, videos, PowerPoint slides, etc.) while an online course would include exclusively online delivery (e.g., lecture material is posted via a recorded lecture, written documents, or PowerPoint slides, podcasts, video clips, etc.).

We have set up a Moving Online Student FAQ to address questions you may have - it can be found here.

Am I still able to drop a course without academic penalty? tag: Courses

Yes. A student can drop full-year 1.0 courses that started in September (no suffix or suffix E), second-term half-courses (suffixes B or G), and condensed 1.0 courses (suffix X). Note: there may be financial implications for dropping a course, especially if your status is moved from full-time to part-time. Direct any finance-related questions to Student Financial Services through the Call Back Request. Any questions about academic implications for dropping a course may be directed to the Academic Dean?s Office using the same form.

Is the Economics, Math, and Stats help still available? tag: Courses

Virtual math help is still available through OWL at https://owl.uwo.ca/x/l8ZSWg

Do I still need to provide my professor with a paper copy of my assignment? tag: Courses

No. All outstanding course material is to be submitted electronically. If you have any questions about a particular course, be sure to visit your course Owl site for deadlines and submission guidelines.

I need to work with members of a team on a project or I would like to speak with my professor. Can I video chat with them? tag: Courses

All faculty, staff and students at Western and its affiliated colleges have free access to Zoom Pro for all of their web conferencing needs. Instructions for Zoom can be found at https://www.kings.uwo.ca/its/support/zoom/. Watch the video called Accessing Western Zoom Accounts.

I have concerns about online course delivery. tag: Courses


Specific questions about the online delivery of a course are best directed to the professor.


For more general tips and advice regarding learning online, please watch this video. In addition, learning support from a learning skills strategist is available via a phone or Zoom appointment. Please submit an Appointment Request form.


Do I need to stay logged into OWL? tag: Courses

No. Please sign out of OWL when you are done working with it.

I have questions about immigration during Covid-19 pandemic. tag: International

Please visit our Immigration FAQ page for international students here: https://www.kings.uwo.ca/current-students/student-affairs/kings-international/immigration-guidance-during-covid-19-pandemic/

What is the plan for Residence for students coming for the September move-in?

We will be implementing a number of measures to address pandemic-related safety concerns and ensure residents and their families have greater peace of mind. 

  • All residence rooms will be single occupancy (one student per room, no roommate)
  • Assigned washroom locations for each resident
  • An extension of the residence deposit refund deadline. The full $600 deposit will be refundable until August 31, 2020

I live in residence. What should I do if I have a Covid-19 positive case exposure, or if I experience Covid-19 symptoms? tag: Residence

Any resident who is feeling unwell is asked to email residence@kings.uwo.ca immediately.

If your symptoms are concerning, and you think you need medical care, call:

  • Student Health & Wellness, Western Student Experience
    519-661-3030 health@uwo.ca - Mon - Fri, 9 a.m. - 4 p.m.
  • Middlesex and London Health Unit - 519-663-5317

Weekend and evening health-related inquiries

  • Telehealth Ontario 1-866-797-0000 or Toll-free TTY: 1-866-797-0007.
    They will help you determine next steps.

If you have questions about COVID-19, please take this self-assessment to determine if you need to seek further care before calling Telehealth Ontario.

As a resident, how can I protect myself and other residents from corona virus exposure? tag: Residenc

  • Avoid close contact with others. Maintain physical distancing of 6 feet.
  • Wash your hands often with soap and water for 20 seconds, or use alcohol-based hand rub.
  • Use your assigned washroom.
  • Limit the number of people in the kitchen or lounge.
  • Follow recommended precautions (distancing, masks, handwashing, etc.) when you leave campus (shopping or socializing)
  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw the tissue away in a garbage bin and wash your hands immediately. You can also cough into your sleeve.
  • Clean and disinfect frequently touched objects and surfaces (including your phone). Stay up to date with campus and London Covid-19 information (https://www.kings.uwo.ca/covid-19/ https://www.healthunit.com/covid-19-concerns)

Can I still apply for residence in the fall? tag: Residenc

Yes, we are still taking applications for residence in the fall. More information can be found at: https://www.kings.uwo.ca/residence/

Can I still book a room for Richmond Commons for next year? tag: Residenc

Yes. More information can be found at https://www.kings.uwo.ca/residence/

I am undergoing financial hardship. What can I do? tag: Student Services

The King's Student Emergency Fund provides financial assistance with:

  • food purchases and other essential costs for financially disadvantaged students,
  • housing challenges for those stranded far from home and loved ones due to border closures,
  • securing an internet connection at home,
  • and other financial hardships that have presented themselves due to the health crisis.

Learn more at https://www.kings.uwo.ca/alumni/support-kings/student-emergency-fund/

I need to restart my summer job search due to the COVID-19 pandemic. Are there resources I can access? tag: Student Services

Yes. Student Affairs and the IT Department have worked to create the Employment and Student Support website, designed to help students with employment resources, along with aid for those seeking financial assistance, during the COVID-19 pandemic. The site can be accessed at https://www.kings.uwo.ca/current-students/student-affairs/employment-and-student-support-resource-page/.

Is there anyone from Student Affairs I can talk to tag: Student Services

Student Affairs will continue to provide support to students to help them manage their academics and well-being.

Topics include:

  • Accessibility Support
  • Personal Counselling
  • Assistive Technology
  • Career Counselling
  • Learning Skills

They offer a suite of supports using Telephone, Zoom, and Community Partners.

An Appointment Request Form can be found at: https://www.kings.uwo.ca/current-students/student-affairs/appointment-request/
Alternate to Print Material Request Email: alternativetoprint@kings.uwo.ca

If we experience a high request volume, we will return all contacts as quickly as possible but strongly recommend that you call Good2Talk 1-866-925-5454 or ReachOut 1-866-933-2023 if you have a time sensitive concern.

What if I have a question about Accommodated Exams? tag: Student Services

Questions regarding Accommodated Exams can be forwarded to ssdkings@uwo.ca.


For more information, please visit https://www.kings.uwo.ca/current-students/student-affairs/accessibility-services/academic-accommodations/exams/submit-an-online-exam-request/


Can I still receive tutoring help from The Write Place? tag: Student Services

No new in-person tutoring appointments or drop-ins will be accepted at the Write Place. However, appointments already made will be honoured by email. You can also receive feedback and advice via email.

Learn how tutoring has changed.

How do I apply for OSAP? tag: Student Services

Please reach out to the Finance Department via the King's Call Back form at www.kings.uwo.ca/callback.

How can students access ITS services? tag: Student Services

www.kings.uwo.ca/its/ has the links you need. You can also submit a work request at https://www.kings.uwo.ca/its/support/its-work-request

If I have non-COVID-19 health issues, is there somewhere I can go? tag: Student Services

Health Services at Western is still open for students to attend. https://www.uwo.ca/health/shs/shs_appointment.html

Can books from the seminary be put in the external book drop off? tag: campus

Yes, books from the Seminary and Western and other affiliates can be dropped off at the King's library's external drop box.

I need to access the library. Is it open? tag: campus

The Cardinal Carter Library is closed. Library staff is working virtually in order to help everyone complete their courses, including working to get course materials online. You can use your Western University login to access the library's online collection which includes ebooks, journal articles, and even movies. While the library remains closed, the external book drop, just left of the front library doors, remains open for returns. Fines will not be charged on regular loan items, and all fines gathered on other items will be waived until you can safely return them. Library questions can be asked at kuclibcirc@uwo.ca or visit the Library FAQ.

Will we get a refund for parking passes? tag: campus

Parking refunds are being reviewed by the Finance Department at the moment.

Are all events on campus cancelled? tag: campus

All events and social gatherings scheduled to take place are postponed.

How long will the physical campus be closed? tag: campus

King?s has moved to a largely virtual campus until further notice. King?s staff, students and faculty are asked to remain off-campus unless absolutely necessary.

Are the shuttles still running? tag: campus

The shuttle buses will no longer be running as of April 1,2020. Keep up-to-date by following the King’s-Brescia Shuttle on Twitter at https://twitter.com/kings_shuttle.

Is Central Services/Mailroom Open? tag: campus

Central Services is open to receive courier packages and facilitate mail pickups for staff/students from 12pm - 3pm Monday to Friday, by appointment only. To arrange an appointment, staff/students should either:

Can I come to campus to meet with faculty or to pick something up? tag: campus

Unless deemed necessary, please refrain from coming to campus on-site. The fewer people on campus, the easier it is to control sanitation. If you must return to campus, please notify security so any area you visit can be re-sanitized.

Will the campus be taken care of in our absence? tag: campus

We will be operational on-site using a skeleton staff, serving our remaining residence students and maintaining the campus.