Accessible Customer Service Online Training Tool

The following links provide access to the Accessible Customer Service Online Training Tool. This tool will assist Ontario universities in meeting the accessibility requirements of the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act (AODA).

The training tool is comprised of three independent modules as well as an overview module that explains how to use the interactive version of those tools.

The recommended minimum browsers are Internet Explorer 7 or above, Firefox 3 or above, or Safari 4. The interactive version requires Flash 8 plug-in or above.

Interactive Version (Requires Flash)

Overview — How to use the Interaction Version
Module 1 — Understanding the AODA and the Accessibility Standards for Customer Service
Module 2 — Communicating with Customers with Disabilities
Module 3 — Serving Customers with DisabilitiesYou have completed all the modules

Accessible Version (Plain Html)

Module 1 — How to use the Interaction Version
Module 2 — Understanding the AODA and the Accessibility Standards for Customer Service
Module 3 — Serving Customers with DisabilitiesYou have completed all the modules